Frequently Asked Questions

Question: What happens when I sign up?

Answer: You get 100 SMS reminder credits included when you sign-up. Each SMS reminder sent uses one credit. You also get an optional complementary email reminder (provided you have specified your email address during registration.)

Credits available are calculated for the current subscription period.

Question: I can't sign up - In fact I can't access your site!

Answer: Please contact us and report the problem immediately at help@meinhoona.com. Please make sure to provide us know your computer’s configuration along with your operating system, browser name and browser version.

Question: I have signed up successfully but I can't login.

Answer: Though you have signed up successfully but your account will be activated only after your payment will be received by us through the modes given by us. For payment modes click PAYMENT OPTIONS.

If after making payment you are still having problems please contact us.

Question: What is Text Messaging (SMS)?

Answer: Text messaging, also called Short Messaging Service (SMS), is a wireless service available on digital mobile networks. It enables transmission of text messages between cellular phones on any major wireless network in the world. Messages are typically limited to 160 characters.

Question: Can I have more than one reminder for the same event?

Answer: Just enter the event again and select a different notice period. Each reminder SMS sent will use one credit.

Question: I want to have more than 100 reminders in my account.

Answer: You can then purchase more credits to top up your SMS reminders. These top up credits do not 'roll over' on subscription renewal so only purchase as many as you need for your subscription period. Just Login and go to your Member Control Panel page. From there you can add top ups.

Question: This service is really useful but what happens if I forget to renew it?

Answer: We will remind you well before time so that you can renew the same in time. so you don't have to remember to do it.

Question: After my subscription renewal I have less credits than I thought.

Answer: Annually when the subscription is renewed, the amount of SMS reminder credit available is reset to 100, so remember to only buy credits that you will need for your current subscription period.

Question: I have changed my mobile phone and now have a different number.

Answer: Simply login and go to your Member Control Panel page. From there you can edit your profile and change the phone number to your new one.

Question: Help - I have forgotten my username and/or password !

Answer: Go to the Login page and click on the Forgot Password link to get the password in your email. In case you have forgot both username and password then click on the Forgot Login Details link to send your login details to your mobile phone via SMS. Please note that one SMS credit will be deducted from your credits balance to send the login details SMS to you.

Question: I got the email reminder but no SMS reminder.

Answer: Login and go to your Member Control Panel page. From here you can edit your profile and check that the phone number you entered is correct.

We are using a third party’s SMS gateway to send SMS to the paid users. We have taken full care that the sms is delivered to you but some times there are certain situations which are beyond control. In such a case there is possibility that the same is not reached to you but the same is rare. We are trying our level best that the service is reached to you.

If you are still having problems please contact us.

Question: How do I cancel my subscription to meinhoona?

Answer: You need not to cancel the subscription as the service is for a period of one year. If you do not renew it, the same will be cancelled automatically. Your details will remain with us so that if you want to continue the same later just pay subscription and the same will be continued.

But can you really afford to be without meinhoona ?

Question: What is your refund policy?

Answer: In no case refund will be given. Once the money is paid the same will not be refunded.

For anything we have not covered? Please feel free to contact us anytime at 0181-2455778

For any other questions please contact us